Your Rights:
- To be greeted in a welcoming and caring manner
- To have privacy and confidentiality.
- To be treated with courtesy and respect.
- To have access to your medical records in line with policy and law.
We will:
- Make every attempt to answer the telephone promptly.
- Offer an appointment within a reasonable time.
- Usually see patients within 20 minutes of their appointment time.
- Provide information and advice and give appropriate treatment.
- Provide information about what we do.
- Provide quality training for our staff.
We ask that you:
- Only ask for a visit when you are really too ill to come to the surgery.
- Keep your appointment times or give us notice of cancellation.
- Let us know of change of name, address etc.
- Treat our team with courtesy and respect.
- Show understanding, compassion and respect for other patients