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Appointments

 

blue_calendarOur reception staff are available on weekdays for booking appointments and other routine business. Contact can be made by phone (01332 880 249) or in person at the reception desk during the following times:- 

Monday to Friday  8:00 am - 6:30 pm

If you need to be seen for an urgent medical problem you will be offered an appointment on the same day with a Nurse Practitioner or a Doctor. There is also the opportunity to speak to a clinician over the telephone.

Routine Doctors' appointments are normally available within 3 working days of calling.  About one third of appointments can be booked up to three to four weeks in advance.

The receptionists will ask you for details about what the appointment is for and may provide/suggest alternative solutions to deal with your enquiries or requests and it is helpful if you are able to give them a brief description of the reason for your call.  You may be advised to see a different clinician than you originally asked for within the practice team or advised to engage with other organisations external to the practice which may be better placed to support you.  We do understand that some issues may feel too personal to discuss and we will always respect patient privacy. Please note that all calls are recorded for training and monitoring purposes.

Appointments with the nurses or the pharmacist can be booked in advance.

Appointments with the doctors are usually for 10 minutes.  If you need a longer appointment because, for example, you think you may require an intimate examination, or you have an especially complex or several problems, then please tell the receptionist.  There is no need to disclose the reason for the appointment to the receptionist.

Appointments can also be booked online, please see next tab for details or click the link above to book if you already have acccess to SystmOnline.

DNA

Approximately 130 appointments per month are classified as ‘Did Not Attend’ (DNA) – i.e. the patient did not turn up for the appointment and did not contact the surgery in advance to cancel/change the appointment. The effects of these are:

–     An increase in the waiting time for appointments

–     Frustration for both staff and patients

–     A waste of clinical resources

–     A potential risk to the health of the patient

Policy

The Practice reviews frequent non-attenders to identify patients who should be excluded from the general policy for clinical reasons.

If a patient fails to attend an appointment, a letter will be sent explaining the implications and offering assistance. We will continue to review the patient’s appointment attendance for the foreseeable future. Persistent offenders who have received previous letters within a 12 month period could risk removal from the practice.

What we can do to try and help

If you would like to receive a text reminder for your appointment, please ensure that we have your mobile telephone number.

If you have specific problems that you wish to discuss that are preventing you from informing us when you cannot attend for an appointment, then please ring the surgery and we will try and help where we can.

 

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